FAQs

Frequently Asked Questions (FAQs)

📦 Do you offer international shipping?

Yes, we ship globally. Delivery times and shipping fees depend on your destination and will be shown at checkout.
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⏳ How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery times:
 • International orders: 8–18 business days.

You’ll receive a tracking number as soon as your order ships.
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🔁 What is your return & exchange policy?

You may return unopened items within 14 days of delivery.
Items must be unused, sealed, and in original packaging.

To start a return or exchange, email us at malitastore.org@gmail.com

Note: Return shipping costs are covered by the customer unless the item is faulty.
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💳 What payment methods do you accept?

We accept all major payment options:
•Credit & Debit Cards (Visa, Mastercard, AMEX)
•PayPal
•Apple Pay & Google Pay

Additional local methods may be available depending on your region.
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🧖Are your products safe for sensitive skin?

Yes — our formulas are designed to be gentle and suitable for most skin types.
However, we recommend a patch test before full application, especially for sensitive skin.
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🧴 How do I use and store my products?

Each product includes clear instructions on the label and product page.
To maintain effectiveness, store in a cool, dry place away from direct sunlight.
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🔐 Is my personal and payment information secure?

Absolutely. MALITA uses encrypted checkout (SSL) and secure payment gateways to protect your information.
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📩 I have more questions. How can I contact you?

We’d love to help.
Reach out to us via:
Email: malitastore.org@gmail.com